Microsoft Gold Partner Asidua, is proud to announce that they will be sponsoring the Socitm Spring Conference 2012 which takes place at the Royal College of Surgeons, London on Wednesday 25th April 2012.

Socitm's Spring Conference is a key occasion in the Society's calendar, and promises to be an invaluable networking opportunity attended by senior business leaders and colleagues from the public and third sectors.

The theme of the conference is Transforming Local Services: The Power of ICT. Plenaries and round table discussions will focus around key ICT topics emanating from both Socitm Insight's IT Trends 2012 report and Planting the Flag: a strategy for ICT-enabled local public services reform, which Socitm is developing on behalf of the Local CIO Council with the support of the Government CIO and the Cabinet Office

As a main event sponsor, Asidua will be exhibiting their Customer Contact Platform^TM (CCP), which makes it easier for Local Authorities, Education Bodies and Police Forces to deliver better customer services by enabling them to streamline the way they use existing systems and data.  CCP achieves this through a software integration-led approach which allows the authority to build business applications such as self-service portals and unified agent desktops to support greater consistency, quality and accountability in delivering true multi-channel customer contact and end-to-end services.

With CCP many Local Authorities (e.g. the London Borough of Harrow, Rossendale, South Gloucestershire, Milton Keynes & Chorley), Educational Bodies (e.g. C2K) and Police Forces (e.g. PSNI) are benefiting from:

• Lower operating costs
• Increased customer satisfaction
• Front & back office systems integration
• End-to-end process management
• Compliance with legislation & best practise
• Channel management, shift & loc cost channel take-up
• Rich management information

During the conference, Asidua's Gerard Bouton will be joining East Riding of Yorkshire's Head of Resource Strategy, Brigette Giles to chair a roundtable discussion on "Self Service."  To discover more about how CCP can help make customer contact easier, join us at our roundtable discussion or alternatively visit the Asidua stand during the Socitm conference.

How to Register
Delegates can register their place at this must attend conference of the year by visiting the Socitm website

Leading Belfast based IT integration specialists are proud to announce their sponsorship of the upcoming NICS Live 2012 conference, which takes place on Tuesday 24th April in Belfast's Waterfront Hall.

Free to attend for Civil Servants, NICS Live will be the major event for 2012, bringing together over 2,000 NI Civil Servants together under one roof to learn, share and promote innovation and discuss the future of government and service delivery by sharing best practice and solutions.  It offers a unique opportunity to raise awareness of your organisation, network and generate new partnerships in an atmosphere of collaboration, innovation and change.

As event sponsors, Microsoft Gold Partner Asidua will be showcasing their Asidua Customer Contact Platform™ (CCP). By creating a physical implementation of the Microsoft Connected Government Framework (CGF), the Asidua Customer Contact Platform™ makes it easier for public sector organisations such as Local Authorities, Education Bodies and Police Forces to deliver better customer contact services, enabling them to streamline the way they use existing systems and data.

CCP achieves this through a software integration-led approach which allows the authority to build business applications using components such as CCP Portal – a fully authenticated self-service portal and CCP Desktop - a unified agent desktop.  These business applications support greater consistency, quality and accountability in delivering true multi-channel customer contact and end-to-end service fulfilment.

With CCP, many Local Authorities (e.g. the London Borough of Harrow, Rossendale, South Gloucestershire, Milton Keynes & Chorley), Educational Bodies (e.g. C2K) and Police Forces (e.g. PSNI) are benefiting from:

• Lower operating costs
• Increased customer satisfaction
• Front & back office systems integration
• End-to-end process management
• Compliance with legislation & best practise
• Channel management, shift & loc cost channel take-up
• Rich management information

To discover more, visit the Asidua stand (stand number 5) during the NICS Live conference.

Fancy yourself as the next Michael Schumacher??
Then why not pay a visit to the Asidua stand during today’s conference and test your driving skills behind the wheel of an F1 car!  If you can complete a lap around the Silverstone F1 track you will receive an action photo – taken direct from the car’s cockpit – and also claim your place on the prestigious F1 leader board.  And if that’s not enough, the driver who posts the fastest lap time on the day will win a pair of weekend passes (3 full days of racing) for this year’s British F1 Grand Prix at Silverstone!

As Murray Walker famously said: “There are seven winners of the Monaco Grand Prix on the starting line today and four of them are Michael Schumacher.” So if you feel you can match the great man’s record... then start your engine at the Asidua stand during the NICS Live conference!

Customer Contact Platform^TM (CCP) providers, Asidua, are proud to announce that they will be sponsoring the New Ways of Working Scotland 2012 - Joined Up Strategies conference which takes place at the Radisson Blu, Glasgow on Tuesday 17th April 2012.

For many of today's public servants work is not just what they do but it is the place in which they do it. However, greater flexibility of work styles combined with and supported by new technologies, new office designs, and changes to organisational culture have the potential to create an environment where work is carried out anytime and anywhere, to the benefit of the citizen, the organisation and the public sector worker.

Effectively implemented, new ways of working programmes have the potential to:

• Reduce office accommodation requirements
• Communicate with hard to reach groups
• Increase efficiency of service provision/delivery
• Increase the range of services delivered
• Improve employee morale
• Reduce road congestion and carbon emissions from commuting/travel
• Aid recruitment and retention

As a main event sponsor, Asidua will be exhibiting their Customer Contact Platform^TM (CCP), which makes it easier for Local Authorities, Education Bodies and Police Forces to deliver better customer services by enabling them to streamline the way they use existing systems and data.  CCP achieves this through a software integration-led approach which allows the authority to build business applications such as self-service portals and unified agent desktops to support greater consistency, quality and accountability in delivering true multi-channel customer contact and end-to-end services.

With CCP many Local Authorities (e.g. the London Borough of Harrow, Rossendale, South Gloucestershire, Milton Keynes & Chorley), Educational Bodies (e.g. C2K) and Police Forces (e.g. PSNI) are benefiting from:

• Lower operating costs
• Increased customer satisfaction
• Front & back office systems integration
• End-to-end process management
• Compliance with legislation & best practise
• Management channel shift & take-up
• Rich management information

During the conference, Asidua will be running a workshop presentation “Why CRM is not enough, it’s really about end-to-end Integration” to allow delegates to discover how CCP can help make customer contact easier.  During his seminar Andrew Nicholson will demonstrate how a best practice, Service–Oriented-Architecture based approach to integrated customer services and fulfillment delivers improved, extended services at a lower cost. Andrew will show Asidua’s Customer Contact Platform based on Microsoft Technology, takes a CRM agnostic approach, one that is integration and service-centric, rather than CRM-centric; describing how it is use in various Local Authorities, and within Police, Education and other organisations. This approach delivers consistent and optimized service levels across a variety of platforms, encouraging self-service and channel shift, getting things right first time and resolved on first contact wherever possible. It also provides online citizen account management and a single view of the citizen.

Vist the Asidua stand (stand 10) and join us at what is sure to be one of the main events of 2012.

Asidua will be represented at the Queens UCAS Computing Event, on Saturday the 3rd of March. This event will provide school leavers who are considering a career in IT with further information to help them make their decision in choosing which courses they want to hold as their firm and insurance choices.
Students and parents are invited to talk to our representatives about career, placement and scholarship opportunities available.

Asidua will be attending the Bring IT on National ICT Day on the 28th of February, in the Waterfront Hall.
This event allows students to learn about careers in one of the fastest growing sectors in Northern Ireland from the industry leading technologists.
Representatives from Asidua will be there to talk to pupils about career, placement and scholarship opportunities within the company.

Worldwide data and telecom integration specialists Asidua, are delighted to announce that they will be sponsoring the now annual Simon Community Gala Ball for the second successive year.

Taking place on 25th of May 2012 at the Europa Hotel in the Great Ballroom, the Gala Ball helps raise funds for the essential work that Simon Community carry out with homeless individuals and families throughout Northern Ireland.

All fundraised money will be used to strengthen the safety net of homeless services in Northern Ireland.  We use all our net fundraising income to strengthen the safety net by:

• Establishing funds to support people who are in crisis and who have no access to benefits and to assist individuals to be resettled into the community. 
• Provide a free phone helpline which available 24/7, offering advice to those in need.
• Education and community outreach aimed at prevention.
• Private Rented Sector Bond Scheme aimed at assisting people to move out of homelessness.
• Harm Reduction aimed at assisting people who are dependent on alcohol and/or drugs.

If you would like to join us in supporting the Simon Community Gala Ball please call 02890 232882 or email brianshanks@simoncommunity.org

Customer Contact Platform^TM (CCP) providers, Asidua, are proud to announce that they will be sponsoring the LGA's (Local Goverment Association) "Using customer insight and social media to better understand and engage with customers and communities" conference which takes place at the Smith Square Conference Centre on the 19th of March, 2012.

Now in its third year, the LGA's customer insight and social media 2012 conference will demonstrate how organisations can better understand and engage with customers and communities through the use of customer insight and social media.  Delegates will have an opportunity to hear from the funded customer-led transformation projects and find out how their project has made a real difference to their customers, organisation and communities.  The projects will be streamed into workshops that will clearly demonstrate benefits to customers and businesses; benefits to partnership working; and benefits to your own organisation.

As a main event sponsor, Asidua will be exhibiting their Customer Contact Platform (CCP), which is in use at several council’s including: South Gloucestershire, Harrow, Chorley, Rossendale and Milton Keynes, and Police Forces.

CCP delivers seamless, cost effective citizen service, by streamlining customer service and fulfilment, delivering the most efficient joined up processes via any and all channels. Services are consistently delivered whether by contact centre staff or via self-service or mobile solutions.  It is not just about a better website and persuading people not to call you to try to save money. This is about genuine increased in service levels and satisfaction, meeting the needs of both the citizen and contact centre agents and managers. Our solutions are future proofed and agile, allowing you to become truly citizen centric whilst saving money.

Asidua are a Microsoft Gold Certified partner and systems integrator. We are one of the (few) leading companies to have delivered Microsoft’s Connected Government Framework successfully to Local Government and the Police. Our products and services are built on top of Microsoft technology e.g. Dynamics (CRM), SharePoint (website, workflow, content and document management), SQL (database server) and Windows Workflow and optionally Biztalk (integration).

To find our more speak to us at the LGA event or visit www.asidua.com/ccp

The 21st of March sees Customer Contact Platform^TM (CCP) providers Asidua, sponsor the iNetworks "CRM & Data Integration: the quest for a single view of the customer" event which takes place at the Kings House Conference Centre.

As a main event sponsor, Asidua will be exhibiting and showing off our Customer Contact Platform (CCP), which is in use at several council’s including: South Gloucestershire, Harrow, Chorley, Rossendale and Milton Keynes, and Police Forces e.g. PSNI.

CCP delivers seamless, cost effective citizen service, by streamlining customer service and fulfilment, delivering the most efficient joined up processes via any and all channels. Services are consistently delivered whether by contact centre staff or via self-service or mobile solutions.

It is not just about a better website and persuading people not to call you to try to save money. This is about genuine increased in service levels and satisfaction, meeting the needs of both the citizen and contact centre agents and managers. Our solutions are future proofed and agile, allowing you to become truly citizen centric whilst saving money.

Asidua are a Microsoft Gold Certified partner and systems integrator. We are one of the (few) leading companies to have delivered Microsoft’s Connected Government Framework successfully to Local Government and the Police. Our products and services are built on top of Microsoft technology e.g. Dynamics (CRM), SharePoint (website, workflow, content and document management), SQL (database server) and Windows Workflow and optionally Biztalk (integration).

To find our more speak to us at the iNetworks event or visit www.asidua.com/ccp

Asidua will once again be attending the Annual Queens University Belfast, Computer Science Awareness Event on the 22nd of February 2012 in the Bernard Crossland Building.
This event will give students an insight into the job opportunities within the IT sector.  Representatives will be there from Asidua to talk to students about the placement and graduate opportunities available for 2012/13.

Local government integration specialists Asidua, are proud to continue their support for the successful “Local Government Strategy Forum” series of events.

Taking place from 22nd – 23rd of May, at the Selsdon Park Country Club, Surrey, the latest event - "Transform Modernise Improve" - will focus on the future of local governments, providing pioneering views on the existing and forthcoming challenges in the sector. It is a great opportunity to gain critical insight and share understanding with other key decision makers and experts.  During the two day conference delegates will hear from keynote speakers such as Jon Rouse, Chief Executive of Croydon Council, Chris Williams, Chief Executive of Buckinghamshire County Council and Antoinette Jackson, Chief Executive of Cambridge City Council.

As a gold event sponsor, Asidua will be exhibiting their Customer Contact Platform^TM (CCP), which makes it easier for Local Authorities, Education Bodies and Police Forces to deliver better customer services by enabling them to streamline the way they use existing systems and data.  CCP achieves this through a software integration-led approach which allows the authority to build business applications such as self-service portals and unified agent desktops to support greater consistency, quality and accountability in delivering true multi-channel customer contact and end-to-end services.

CCP delivers seamless, cost effective citizen service, by streamlining customer service and fulfilment, delivering the most efficient joined up processes via any and all channels. Services are consistently delivered whether by contact centre staff or via self-service or mobile solutions.  It is not just about a better website and persuading people not to call you to try to save money. This is about genuine increased in service levels and satisfaction, meeting the needs of both the citizen and contact centre agents and managers. Our solutions are future proofed and agile, allowing you to become truly citizen centric whilst saving money.

With CCP many Local Authorities (e.g. the London Borough of Harrow, Rossendale, South Gloucestershire, Milton Keynes & Chorley), Educational Bodies (e.g. C2K) and Police Forces (e.g. PSNI) are benefiting from:

• Lower operating costs
• Increased customer satisfaction
• Front & back office systems integration
• End-to-end process management
• Compliance with legislation & best practise
• Channel management, shift & loc cost channel take-up
• Rich management information

To discover more, join us at the Local Government Strategy Forum or visit www.asidua.com/ccp

Asidua are proud to announce their sponsorship of this year’s Public Sectors Customer Services Forum (PSCSF) "EPIC Social Media for the Public Sector and Public Sector Channel Shift Forum” which takes place on Tuesday the 7th of February 2012, in the Sandy Park Conference Centre, Exeter.

As a main event sponsor, Asidua will be exhibiting their Customer Contact Platform (CCP), which is in use at several council’s including: South Gloucestershire, Harrow, Chorley, Rossendale and Milton Keynes, and Police Forces.

CCP delivers seamless, cost effective citizen service, by streamlining customer service and fulfilment, delivering the most efficient joined up processes via any and all channels. Services are consistently delivered whether by contact centre staff or via self-service or mobile solutions.  It is not just about a better website and persuading people not to call you to try to save money. This is about genuine increased in service levels and satisfaction, meeting the needs of both the citizen and contact centre agents and managers. Our solutions are future proofed and agile, allowing you to become truly citizen centric whilst saving money.

Asidua are a Microsoft Gold Certified partner and systems integrator. We are one of the (few) leading companies to have delivered Microsoft’s Connected Government Framework successfully to Local Government and the Police. Our products and services are built on top of Microsoft technology e.g. Dynamics (CRM), SharePoint (website, workflow, content and document management), SQL (database server) and Windows Workflow and optionally Biztalk (integration).

To find our more speak to us at the PSCSF event or visit www.asidua.com/ccp

Asidua in cooperation with Linfield Properties, are proud to announce the first Weaver’s Court Blood Donation Day for 2012. 
Taking place twice a year, Weaver’s Court Blood Donation Day sees the NI Blood Transfusion Service setup a mobile blood unit in the Weaver’s Court Business Park.

Taking place on Tuesday the 10th of January, Asidua are hoping employees from businesses in the Weavers Court Business Park and also local residents in the South Belfast can use this opportunity to become a new blood donor or renew their commitment.

The NIBTs is an independent Special Agency of the Department of Health and Personal Social Services that collects tests and distributes over 64,000 blood donations each year.
Further information and registration forms can be obtained from Asidua and Linfield Properties.

This November will see Asidua continue their ongoing partnership with Socitm, as the contact management and integration specialists have been confirmed as a main sponsor of the annual Socitm 2011 conference.

Taking place in the Hilton Birmingham Metropole from the 29th November - 1st December, Socitm 2011 plans to be an invaluable networking opportunity and a must attend event for anyone involved public or third sector ICT. 

During the two day conference delegates will;

• Join the discussions which Socitm's highly commended Planting the Flag have generated and discover how our shared vision to develop an effective ICT-enabled local public services reform strategy can be realised at a local level and turned into practical reality on the ground.
• Hear the views of the chief executive and chief financial officer communities, interact with CIOs who are leading on planning their routes forwards, and find out how suppliers are gearing-up their products and services.
• Hear about the work and activities undertaken by Socitm members and their partners throughout the year and join us in congratulating Socitm 2011 awards winners on Wednesday of the conference.
• Find out how Socitm is realigning its services to enable strategic organisational change.
• Join in topical debates and take away the latest thinking on collaboration, redesign and innovation.

As proud event sponsors, Asidua will be showcasing their Customer Contact Platform^TM (CCP) with delegates. 

Built on Microsoft technologies, CCP makes it easier for local authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and in minimal time.

CCP achieves this through an end to end integrated business process led approach, providing features such as customer self-service, workflow driven contact centre desktop, efficient CRM, dynamic dashboards and reports, back office system integration and mobile fulfilment.

To discover more about CCP, join Asidua for a coffee at stand S8 or visit www.asidua.com/ccp.

How to Register
Delegates can register their place at the must attend conference of the year by visiting the Socitm 2011 website.

Asidua will be attending the Queens University, Engineering and IT Fair on Wednesday the 26th of October. We will meet with prospective graduates and placement students to discuss the opportunities available within Asidua for the upcoming year.

This October sees local government contact management and integration specialists Asidua, sponsor the Socitm West Midlands Regional Branch Meeting.

During the 1 day conference, 50 West midlands ICT leaders will gather at the Maple House, Birmingham to review Socitm’s ‘Planting the Flag’ strategy and develop the next phase, "Planning the Route" at the SOCITM West Midlands meeting on 20th October.

Socitm’s "Planting the Flag" strategy sets out how technology can enable public service reform across the whole range of local services and deliver significant savings and better outcomes for people where they live and work. 

As proud event sponsors, Asidua will discuss with delegates how their Customer Contact Platform^TM (CCP) is enabling local authorities to realise Socitm’s Planting the Flag strategy today. 

Built using the latest Microsoft technologies, the Asidua Customer Contact Platform^TM makes it easier for local authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and with minimal effort.

Agenda
The latest agenda for the conference can be viewed here

How to Register
To register your attendance at the event, please contact the Socitm West Midlands secretary, Linda Bird.