Asidua in cooperation with Linfield Properties, are proud to announce the first Weaver’s Court Blood Donation Day for 2012. 
Taking place twice a year, Weaver’s Court Blood Donation Day sees the NI Blood Transfusion Service setup a mobile blood unit in the Weaver’s Court Business Park.

Taking place on Tuesday the 10th of January, Asidua are hoping employees from businesses in the Weavers Court Business Park and also local residents in the South Belfast can use this opportunity to become a new blood donor or renew their commitment.

The NIBTs is an independent Special Agency of the Department of Health and Personal Social Services that collects tests and distributes over 64,000 blood donations each year.
Further information and registration forms can be obtained from Asidua and Linfield Properties.

This November will see Asidua continue their ongoing partnership with Socitm, as the contact management and integration specialists have been confirmed as a main sponsor of the annual Socitm 2011 conference.

Taking place in the Hilton Birmingham Metropole from the 29th November - 1st December, Socitm 2011 plans to be an invaluable networking opportunity and a must attend event for anyone involved public or third sector ICT. 

During the two day conference delegates will;

• Join the discussions which Socitm's highly commended Planting the Flag have generated and discover how our shared vision to develop an effective ICT-enabled local public services reform strategy can be realised at a local level and turned into practical reality on the ground.
• Hear the views of the chief executive and chief financial officer communities, interact with CIOs who are leading on planning their routes forwards, and find out how suppliers are gearing-up their products and services.
• Hear about the work and activities undertaken by Socitm members and their partners throughout the year and join us in congratulating Socitm 2011 awards winners on Wednesday of the conference.
• Find out how Socitm is realigning its services to enable strategic organisational change.
• Join in topical debates and take away the latest thinking on collaboration, redesign and innovation.

As proud event sponsors, Asidua will be showcasing their Customer Contact Platform^TM (CCP) with delegates. 

Built on Microsoft technologies, CCP makes it easier for local authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and in minimal time.

CCP achieves this through an end to end integrated business process led approach, providing features such as customer self-service, workflow driven contact centre desktop, efficient CRM, dynamic dashboards and reports, back office system integration and mobile fulfilment.

To discover more about CCP, join Asidua for a coffee at stand S8 or visit www.asidua.com/ccp.

How to Register
Delegates can register their place at the must attend conference of the year by visiting the Socitm 2011 website.

This October sees local government contact management and integration specialists Asidua, sponsor the Socitm West Midlands Regional Branch Meeting.

During the 1 day conference, 50 West midlands ICT leaders will gather at the Maple House, Birmingham to review Socitm’s ‘Planting the Flag’ strategy and develop the next phase, "Planning the Route" at the SOCITM West Midlands meeting on 20th October.

Socitm’s "Planting the Flag" strategy sets out how technology can enable public service reform across the whole range of local services and deliver significant savings and better outcomes for people where they live and work. 

As proud event sponsors, Asidua will discuss with delegates how their Customer Contact Platform^TM (CCP) is enabling local authorities to realise Socitm’s Planting the Flag strategy today. 

Built using the latest Microsoft technologies, the Asidua Customer Contact Platform^TM makes it easier for local authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and with minimal effort.

Agenda
The latest agenda for the conference can be viewed here

How to Register
To register your attendance at the event, please contact the Socitm West Midlands secretary, Linda Bird.

Asidua will be continuing its ongoing support of Macmillan by once again taking part in the ‘World’s Biggest Coffee Morning’ on Thursday 27th October.

Asidua employees will be baking a wide range of Halloween themed goodies for the event to be enjoyed with a cup of tea or coffee. Employees based both on and off site are encouraged to come enjoy the event and are encouraged to make a minimum donation of £1.

Over two million people in the UK are living with cancer, and Macmillan provides practical, medical, emotional and financial support to make a positive difference to their lives.
We look forward to seeing you there.

Asidua’s dedicated CSR policy is continuing to be at the heart of its business operations with another event being organized to help raise as much needed money for the Asidua Charity of the year, TinyLife.

On Sunday the 2^nd of October the ‘Asidua Allstars’, consisting of Andrew McDowell, David McGimpsey, John Black, Paul Crooks, Dinuka Wijesinghe and Christopher Laughlin, will be taking part in Operation Six Pack in Castlewellan forest park.

On the day the boys will be putting their fitness to the ultimate test taking part in Orienteering, Canoeing, Rock Climbing, Raft Building and Raft Racing, all in the hope of raising as much money as possible for Tiny Life.

TinyLife is Northern Ireland’s only premature and vulnerable baby charity, and with nearly 2000 prematurely born babies each year in Northern Ireland it provides an essential service in supporting local families during this difficult time.

We would like encourage everyone to show their support and donate what they can to help support TinyLife.

Customer Contact Platform^TM provider Asidua has agreed to be a Gold sponsor for the forthcoming Local Gov Strategy Forum taking place on the 22^nd – 23^rd of November, at the Marriott Worsley Park Hotel.

The event, entitled "Transform, Modernise, Improve" brings together the finest leaders and peers in the public sector and local authorities to share ideas and to help organisations during this time of change with increased spending cuts, shifts in power and responsibilities. A key focus of the event is delivering accessible, informative, innovative and affordable services to citizens.

During the two day conference delegates will hear from keynote speakers including Jo Miller, Deputy Chief Executive from the Local Government Association, Peter McNally, Chief Executive of the Belfast City Council and Dr. John Tierney Head of Dublin City Council.

To discover more about the Asidua Customer Contact Platform^TM (CCP), join us at the Local Gov Strategy Forum or alternatively log on to www.asidua.com/ccp

This October, local government contact management and integration specialists Asidua, will sponsor the now yearly SOLACE Annual Summit 2011.  The event, which takes place from 11th – 13th of October at the Edinburgh International Conference Centre, will see bronze event sponsor Asidua discuss with delegates, how their Customer Contact Platform^TM (CCP) makes customer contact easier for local authorities.

Built using the latest Microsoft technologies, the Asidua Customer Contact Platform^TM improves customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and with minimal effort.  Interested to discover more about CCP?  Then visit the Asidua stand during the SOLACE Annual Summit (stand 27) or click here.

The SOLACE Annual Summit 2011 is aimed towards leaders in the public service management and its partners in the public, private and voluntary sectors.  This year’s summit will pioneer new and innovative thinking and guests will have the opportunity to hear from a number of high quality speakers, including the Solace president and chief executive Terry Huggins, along with the unique opportunity to engage in peer-to-peer learning.

Topics that will be covered during the conference include;

• The times are changing and we must change with the times
• Local government is a public health organisation
• We must put the democracy back into localism
• There is no generation gap: the old and the young have a common need for strong public service institutions supporting excellent services
• Local government can drive local economic growth

This October will see worldwide data and integration specialists, Asidua, continue their sponsorship of the annual Northern Ireland Civil Service (NICS) ICT Conference.

The 2011 conference, themed 'Delivering the Customer Experience with Less" will take place at the Radisson SAS Roe Park Resort, Limavady from the 4th-5th of October.

It is expected that this year’s NICS ICT conference will be attended by over 150 ICT and business professionals from both the Northern Ireland central and local government.  During the two day conference, which is being chaired by David Meade from the BBC, attendees will hear from a wide range of speakers including ESS, DFP Paul Wickens and Chief Executive of Belfast City Airport, Brian Ambrose.

The Connected Government Framework (CGF) is Microsoft’s newly announced strategy to help governments of all sizes improve service delivery, increase worker productivity and provide greater insight and accountability.

CGF builds and expands on the Microsoft Citizen Service Platform (CSP) and opens up exciting new opportunities for government. 

At this interactive regional event you’ll find out more about the CSP, meet with peers and explore business-relevant innovations from Microsoft customers and partners, (including Asidua) drawn from around the globe.

As a leading Microsoft Gold partner, Asidua’s Customer Contact Platform^TM (CCP) is  ahead of the curve in delivering on the opportunity and potential that Microsofts’s CGF and CSP represents.

The Innovation Imperative
Local government and government agencies are being urged to think differently about the way they engage with citizens and businesses to meet their needs, whilst maintaining and improving service levels in the face of shrinking budgets and growing demand.

Some organisations are seizing the opportunity to invest in innovative new ways of working that are leaving them better placed to deliver the same or improved services at reduced cost.

Sessions include:

• Microsoft’s Gordon McKenzie - WW Director of Government Industry Solutions, on how CGF takes into account current political, social and technological developments, e.g. consumerisation of IT, cloud computing and open data
• The Future of Citizen Engagement - Evan Burfield CEO, Synteractive
• Connected Government Framework - realisation, practicalities and benefits - Tim Peters, Head of ICT, South Gloucestershire Council & Steve Sheppard, Managing Director, Asidua (GB) Ltd
• Further case studies will include: 
  
  • Building a Community Intelligence Hub at Cherwell District Council
  • Delivering Transformation / Customer Access Programmes within local authorities
  • Modernising Enterprise Reporting at Leicester City Council
  • Delivering Accessible, Informative, Open Data Cost Effectively
  • Transforming Customer Services at London Borough of Barking and Dagenham
  • Demonstrating the future. The Connected Government Framework ‘model office’ - Steve Ede, Government Technology Specialist
  • Panel Discussion: Innovation in a world of shrinking budgets - Mark Ferrar, National Technology Officer, Microsoft

The full agenda for this interactive event can be viewed online

How to Register
You can register your place for FREE today and so ensure your place at this timely and important event in London.

This September sees Customer Contact Platform^TM (CCP) providers, Asidua, continue their partnership with Socitm with their sponsorship of the Socitm London Regional Conference Meeting.

Socitm (Society of Information Technology Management) is the professional association for ICT managers working in and for the public sector.  This year’s the Socitm London Regional Meeting takes place on Thursday the 8th of September in The Grange Stathmore Hotel, London.

During the conference, Andrew Nicholson from Asidua will highlight the trends in Local Government contact management & customer services and discuss how Asidua's CCP is allowing local authorities such as Chorley, South Gloucestershire and the London Borough of Harrow, make customer contact easier and more effective.

Agenda

• 09:30 - Registration
• 10:00 - Welcome (Geoff Connell, Chair of SOCITM London)
• 10:10 - Socitm National Update (Glyn Evans, Socitm President)
• 10:40 - PSN update (Peter Gavin, Cabinet Office)
• 11:00 - Coffee & Networking
• 11:20 - Channel Shift Projects in East London (Shane Mills, LB Newham)
• 11:40 - Trends in Local Government Contact Management & Customer Services (Andrew Nicholson, Asidua)
  
• 12:00 - Open Debate on the Theme
• 12:30 - Lunch & Networking

How to Register
Registration is open to Socitm members and they are asked to contact the London Secretary, Matt Smith, for further information on how to register.

Learn, first hand, about the transformation of customer contact and customer services at Chorley Council during a case study event on Friday 9th September.

Chorley Council has a strong pedigree of innovation in customer services which is reflected in their Beacon Authority status, the award of Customer Service Excellence in the new standards set down by the Government and a NLPG Exemplar Award: Best Practice – Best Business Process Transformation.

In order to achieve their key aim of putting customers at the heart of decision-making and service delivery, Chorley required a supporting integrated technology solution.  The solution needed to streamline customer service, improving services levels whilst making savings and contributing to CSR targets.  Asidua’s Customer Contact Platform^TM (CCP) was selected following an extensive proof of concept exercise supported  by the NWIEP (Team Lancashire).  The resulting solution, now live in Chorley, is currently being rolled out to other councils in the North West and is available to any council.

This event, run jointly by Chorley Council, Team Lancashire, Microsoft and Asidua, will describe the Chorley experience, the CCP solution and the benefits achieved.

Agenda

• 9.30am - Registration & Refreshments
• 10.00am - Welcome & Introduction
  Gary Hall, Chief Executive, Chorley Council
  As Director of Transformation, Gary oversaw the selection, customisation and implementation of Asidua’s CCP solution for Chorley. Now, as Chief Executive, he will give an overview of what has been achieved and future plans.
• 10.15am - Connected Government Framework (CGF)
  Jason Burton, Industry Market Development Manager, Government, Microsoft
  Jason will introduce how Microsoft’s CGF helps governments improve service delivery and engagement, improve worker productivity, and increase performance management and transparency, all while managing costs.
• 10.45am - Break
• 11.00am - CCP Technology Platform
  Steve Sheppard, Managing Director, Asidua
  Steve will introduce and demonstrate how Asidua are one of the first to take Microsoft’s CGF concept and make it a working reality at Chorley Council.
• 12.00pm - Business Change
  Asim Khan, Head of Customer, ICT & Transactional Services, Chorley Council
  Asim will share the experiences and lessons learned from the transformation process.
• 12.30pm - Next Steps
  Jim Douglas, Programme Director, Team Lancashire & Bob McClean, Sales and Marketing Director, Asidua
  Jim and Bob will host a discussion on the procurement options and opportunities.
• 1.00pm - Lunch & Close

Note: During the event it is possible to arrange a 1:1 meeting with a representative from Asidua to discuss your Council’s particular requirements. If you would like to arrange a meeting please request it on your registration form.  Places for 1:1 meetings are limited and are provided on a first come basis, so early booking is recommended.

How to Register
Free to attend for any local authority employee who is involved in managing the transformation of customer services to achieve: cost reduction, customer centricity, channel-shift, customer insight, integration of front and back-office, customer insight, customer access, leaner processes and IT.  Register your FREE place online today

Customer Contact Platform^TM providers, Asidua, are delighted to announce their sponsorship of the Good Communication Awards 2011.

Now in its seventh year, The Good Communication Awards promotes and encourages the public sector’s efforts towards effective communication with its citizens and its workforce.

Taking place on Thursday July 14th at Arsenal’s Emirates Stadium, the four award categories (Print, Public Relations, IT and Telecoms) will recognise the individuals and organisations that have demonstrated effectiveness, innovation and communications brilliance. The 2011 event will be presented by former newspaper editor, writer and broadcaster Eve Pollard.

This year Asidua will be sponsoring the Contact Centre Training Award, which is presented to the local authority or central government department that can demonstrate improvements in call handling, customer complaints management, staff training and staff retention.

As proud sponsors, representatives from Asidua will also be attending what promises to be a great evening.

Asidua are proud to announce their sponsorship of this year's 'Building Perfect Council Websites' 2001 event, which takes place in the Olympia 2 Conference Centre,  London on the 14th July.

Within the public sector, local governments are not only coping with the ongoing tough economic climate but also the need for their websites to work well as an efficient and effective provider of information and services to their local citizens. This event, the UK's largest in this field with over 300 participants, will combine discussion workshops and plenary sessions focusing on both current best practice and future trends in this area.

As a main conference sponsor Asidua, will be hosting a number of roundtable discussion groups during the event.  Join us at the one day conference (stand 23) to discover more about Asidua’s Customer Contact Platform^TM and to find out how to build perfect council websites,

This June will see Customer Contact Platform^TM providers, Asidua, sponsor the Local Government Group Annual Conference 2011, which this year is entitled "Localism Works"

Held in the International Conference Centre (ICC), Birmingham on the 28th - 30th June, this year's event is set to be the key local government event this year and will see over 1500 delegates attend. It will ask how the role of local government should be defined in a future rethink with plenary sessions and workshops allowing delegates to contribute to this debate.

Confirmed speakers inlcude Rt Hon Nick Clegg MP, Deputy Prime Minister, Rt Hon Greg Clark MP, Minister of State for Decentralization and other leading local government speakers.

As main sponsors of the event, Asidua will be exhibiting during the conference.  To discover more about Asidua's Customer Contact Platform^TM, visit stand C15. 

Blood is something we all expect to be there for us when we need it and donors are now needed more than ever before as only 4% of us give blood.

To help support the need for giving blood, Asidua in cooperation with Linfield Properties, have organised Weavers Court Blood Donation Day 2011. 

Coinciding with World Blood Donor Week, the organisers third Weavers Court Blood Donation Day takes place on Monday the 13th of June.  During the day the NI Blood Transfusion Service will have a mobile blood unit on-site in the Weavers Court Business Park from 10:30am - 4:30pm.

Asidua are keen for employees from the Weavers Court Business Park and also residents of South Belfast to use this opportunity to become a new blood donor or renew their commitment.

Further information and registration forms can be obtained from Asidua and Linfield Properties.