Asidua

Latest News

‘Service Driven Contact Centres’ presentations now online

5th August 2009

Following the recent success of the Asidua’s Service Driven Contact Centres event in Manchester, Asidua is pleased to publish the presentations from the days proceedings.  Each presenation can be downloaded using the appropriate links below.

• Automating Citizen Services
  In the context of the government efficiency targets, Asidua will show that Process Automation is a key element in improving citizen service delivery. Understand how employing a Service Oriented approach to building new business applications can realise the benefits of automation by further leveraging existing IT investment.
  Presented by Derek Clydesdale, Solution Director, Asidua
  Download this presentation in PDF format

 

• Deploying the Microsoft Citizen Service Platform (CSP)
  Microsoft will present their model for delivering citizen service and highlight successful examples from English local authorities.
  Presented by Stephen Beautement, Local Government Account Technology Specialist, Microsoft
  Download this presentation in PDF format

 

• London Borough of Harrow Case Study
  Presented by Carol Cutler, Director of Business Transformation and Customer Service, London Borough of Harrow
  Presented by Stephen Beautement, Local Government Account Technology Specialist, Microsoft
  Download this presentation in PDF format

 

• What Next: The Deployment Model
  Find out how to deploy future-proof, Service Oriented, Automated Processes at an acceptable cost using an incremental, low-risk implementation strategy.
  Presented by Derek Clydesdale, Solution Director, Asidua
  Download this presentation in PDF format