Asidua

Events

Learn How Responsive & Consistent Citizen Contact Can Deliver Real Savings

Tuesday, 17th March 2009

All too often it seems there is a choice: improve level of service to our citizens and accept the additional costs or meet efficiency targets but compromise service levels. Asidua, in co-operation with Microsoft and the London Borough of Harrow, present a free-of-charge half-day seminar to show how deploying true end-to-end processes can deliver responsive citizen service at lower cost.

Agenda:

• 09:30 AM - Registration (Coffee and tea available)
• 10:00 AM - In the context of the government efficiency targets, Asidua will show how to eliminate non-value adding tasks whilst improving data accuracy. Understand how business and technology Service Oriented Architectures delivers true end-to-end business processes across multiple lines of business systems, presented by Derek Clydesdale, Solution Director, Asidua
• 10:40 AM - Microsoft will demonstrate Citizen Service Platform (CSP) - a solution set that helps local government to deliver high quality and highly efficient services to citizens. Microsoft CSP helps local governments to increase operational efficiency, improve compliance and accountability, work collaboratively and improve staff productivity, presented by Ian McKenzie, Government Marketing, Microsoft
• 11:00 AM - Coffee break
• 11:20 AM - Hear the success of the London Borough of Harrow. A case study presented by Carol Cutler, Director of Business Transformation and Customer Service
• 11:50 AM - What next: - the deployment model: how to build future-proof integration and deploy additional business functions at minimal cost: an incremental, low-risk implementation strategy. Presented by Derek Clydesdale, Solution Director, Asidua
• 12:30 PM - Close with buffet lunch and opportunity to discuss with peers and Harrow the keys to delivering success

 

Registration:
Registration for this event is NOW OPEN.  Click here to register your place online!