At Asidua, a Civica Group company, we recognise that these are times of increasing pressure on local government service provision.
Over the past decade there have been many far reaching changes in how services are requested and delivered. Customers now expect a service which is more personalised, and delivers the right outcome at the first time of asking. Conversely, economic pressures have mandated cuts in public spending that have resulted in less funding to provide services.
The combination of these factors mean that traditional “people intensive mechanisms" for handling customer requests are no longer fit for purpose. This problem is very familiar to Asidua, and it is one we have helped many customers to overcome by using our ADI portfolio to make the use of process automation a viable option.
For the Local Authority market we have taken this approach a step further. Based on our extensive knowledge, we offer Local Authorities a platform designed to automate key customer contact handling processes. The platform has integration at its core, and is designed to work closely with your existing enterprise application suite and accelerate the rollout of a new generation of applications to support customer contact.
We call it our Customer Contact PlatformTM (CCP), which makes customer contact easier for Local Authorities and their citizens.