Asidua

09:00 am

Event Registration

Coffee and tea available

09:30am

Welcome Address

Presented by Nick Hancock, Business Development Manager, Asidua

09:40 am

Automating Citizen Services
In the context of the government efficiency targets, Asidua will show that Process Automation is a key element in improving citizen service delivery. Understand how employing a Service Oriented approach to building new business applications can realise the benefits of automation by further leveraging existing IT investment.
Presented by Derek Clydesdale, Solution Director, Asidua

10:20 am

Deploying the Microsoft Citizen Service Platform (CSP)

Microsoft will present their model for delivering citizen service and highlight successful examples from English local authorities.

Presented by Stephen Beautement, Local Government Account Technology Specialist, Microsoft

11:00 am

Coffee Break

11:20 am

London Borough of Harrow Case Study

Hear the success of the London Borough of Harrow.

Presented by Carol Cutler, Director of Business Transformation and Customer Service, London Borough of Harrow

12:00 pm

What Next: The Deployment Model
Find out how to deploy future-proof, Service Oriented, Automated Processes at an acceptable cost using an incremental, low-risk implementation strategy.
Presented by Derek Clydesdale, Solution Director, Asidua

12:15 pm

Close with Buffet Lunch

Opportunity to discuss with peers and Harrow the keys to delivering success.

Lunch Menu:-

·   Chicken Goujons

·   Vegetarian Quiche

·   Vegetable Kebabs

·   Chicken, Lemon & Thyme Kebabs 

·   Salmon & Dill Tartare

·   Homemade Sausage Roll

·   Pasta Salad  

·   Rice & Vegetable Salad

·   Chocolate Tart

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*Vegetarian and wheat free options can be provided on request.