Asidua - Customer Contact Platform, Application & Data Integration, WinPath Expert Services

Home
> Case Studies

Case Studies

Home
> Retrieve, Explore, Decide

Retrieve, Explore, Decide

The modern police service is awash with information, held both internally in gazetteers, case management systems, intelligence systems, licensing systems and the like, and externally in national systems such as PNC, HOLMES II, MIDAS etc.

To make effective use of this information, call handlers and officers need to be able to efficiently retrieve it, explore it in a flexible manner and decide best on how to use it.

Asidua’s Customer Contact Platform^TM for Policing allows call handlers and officers to;

Retrieve
CCP Policing Search & Assist Portal provides a single screen to search across a wide range of internal and external national systems.

Explore
CCP Policing Search & Assist Portal displays results as a navigation web, allow the user to step through associations and relevant data, while drawing attention to the key pieces of information. A key aspect of this presentation of information is the removal of duplicate records or the same record being found in multiple systems. CCP Policing does this “on the fly” to build a complete consolidated view of the searched for person, property or vehicle.

Decide
By providing this navigation web and highlighting relevant information, CCP Policing allows the user to decide on how to proceed, including using the retrieved information to open and begin recording a new case.

Further Information
Discover how CCP Policing can also help capture, prioritise and action public enquires more effectively.

Home
> Capture, Prioritise, Action

Capture, Prioritise, Action

A modern police service requires that all information offered up during a contact with a member of the public is efficiently captured, effectively prioritised and that appropriate action is taken

Asidua’s Customer Contact Platform^TM for Policing allows call handlers and officers to;

Capture
CCP Policing provides a single screen through which to enter all information received relevant to either emergency or non-emergency calls.

Prioritise
CCP Policing includes a federated Search & Assist Portal, which is used on the fly to retrieve relevant historical and contemporaneous information from a wide range of sources (both internal – e.g. RMS/Case Management, CRM, Gazetteer, and external – e.g. PNC, MIDAS, Holmes). This information “builds” as the call progresses, allowing the call recipient to better prioritise the call. This Search & Assist Portal can be used “standalone” as part of the investigations or proceedings management process.

Action
CCP Policing has a set of configurable action buttons, allowing the call recipient to quickly execute on a range of actions without any further input required – for instance, automatically creating an incident in the command & control system.

Further Information
Discover how CCP Policing can also help improve case investigation and management

Home
> Customer Contact Platform

Customer Contact Platform

Customer Contact Platform^TM (CCP) is a software platform built upon Microsoft technologies that Asidua has developed through many years of experience in delivering complex end to end integrated business focused solutions across the public and private sectors.

Asidua has tailored the CCP platform to help make customer contact easier for both Local Authorities and Police Services.

Local Authorities
For local authorities the Asidua Customer Contact Platform^TM (CCP), makes it easier to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and in minimal time. CCP achieves this through an end to end integrated business process led approach, providing features such as customer self-service, workflow driven contact centre desktop, efficient CRM, dynamic dashboards and reports, back office system integration and mobile fulfilment.

Discover how CCP is helping local authorities like the London Borough of Harrow, South Gloucestershire & Chorley, make customer contact easier.

Police Services
Events of the recent past have shown that without capturing information consistently, patterns of repeated harassment are often not recognised as crimes serious enough for immediate follow-up, and this can ultimately lead to tragic consequences. To greatly improve the outcome, the modern police service requires that all information offered up during a contact with a member of the public is efficiently captured, effectively prioritised and that appropriate action is taken. On the other hand, a modern police service is awash with information, held both internally in gazetteers, case management systems, intelligence systems, licensing systems and the like, and externally in national systems such as PNC, HOLMES II, MIDAS etc.

To make effective use of this information, call handlers and officers need to be able to efficiently retrieve it, explore it in a flexible manner and decide best on how to use it. The Asidua Customer Contact Platform^TM for Police (CCP-P) is designed to meet the needs of the modern police service.

Home
> Police Services

Police Services

Events of the recent past have shown that without capturing information consistently, patterns of repeated harassment are often not recognised as crimes serious enough for immediate follow-up, and this can ultimately lead to tragic consequences. To greatly improve the outcome, the modern police service requires that all information offered up during a contact with a member of the public is efficiently captured, effectively prioritised and that appropriate action is taken.

On the other hand, a modern police service is awash with information, held both internally in gazetteers, case management systems, intelligence systems, licensing systems and the like, and externally in national systems such as PNC, HOLMES II, MIDAS etc.

To make effective use of this information, call handlers and officers need to be able to efficiently retrieve it, explore it in a flexible manner and decide best on how to use it.

The Asidua Customer Contact Platform^TM for Police (CCP-P) is designed to meet the needs of the modern police service. Discover more about CCP-P by using the links below.

Home
> Making Customer Contact Easier

Making Customer Contact Easier

Unfortunately for local authorities, they are increasingly finding they have a gap to plug when meeting customer contact related goals. This gap is between what want is expected and what can be delivered with existing resources.

It is a gap due to the fact that council staff find complex services are hard to deliver well. It is a gap due to the fact that customers find council services hard to use, especially when compared to using Amazon or shopping on the local Tesco. It is gap due to the fact that council managers are finding it hard to measure and analyse what service is being delivered in order to improve it.

How to Cross The Gap
To be able to cross this gap, local authorities need to be more innovative in how they use their existing resources to more easily handle customer contact. In reality, there are three ways they can typically do this:

Extending the council enterprise into other domains – for example outsourcing, alternative channels, partnerships
Aggregating resources from across the council, or beyond – for example customer data, common processes, shared systems
Supporting greater levels of collaboration between council staff and customers – for example shared processes, shared data

Innovating in this way will allow a council to more easily meet its own goals of:

Lowering cost by for example extending it’s own enterprise using an outsourcer.
Improving customer satisfaction by offering services through alternative channels such as WWW, which will also lower cost, and avoid unnecessary contact.
Lower costs and increase customer satisfaction by aggregating the right data and processes needed by an agent to handle a customer call. At the same time we can also ensuring the necessary data is recorded for compliance with council and government monitoring.
Increase customer satisfaction by increasing collaboration between the front and back office, ensuring service is delivered as quickly as possible, thereby avoiding the additional cost of customer call-backs.

Further Information
Discover more about how you can innovate customer contact

Home
> Innovating in Customer Contact

Innovating in Customer Contact

The secret to success is in managing customer contact to make it easier for all concerned through increased innovation. Unfortunately for local authorities, this is hard.

Services are hard to use, hard to deliver and hard to manage. Much of this difficulty is down to the way in which council resources are utilised to manage customers. People, the processes they follow, and the data they use tend to be centred in “silos” around a small set of core council systems which support key services. These are, for example, key LOB systems supporting Revenues & Benefits, Housing or the Public Realm.

Whilst people, processes and systems are fragmented in silos across the council, the services that must be delivered to customers are the polar opposite. The delivery of services and the customer contact associated with them must be offered via consistent and high quality end-to-end processes supported by the appropriate data. As existing process/data/system silos support a more fragmented model – considerable innovation is needed to “de-frag” this model.

Impacts of More Customer Contact
The delivery of more consistent and higher quality customer contact will have considerable impact on a wide range of individuals and groups. Consider, for example:

Providing customer contact over the WWW. In this case processes and data concerned must be consistent to provide a personalised service to customer, as there are no people involved to handle ambiguous situations.
An agent handling a customer telephone query. In this case agents need a unified view of customer data, and the processes they should follow to be better at helping customers.
A manager responsible for continuous improvement in the provision of council services must have consistent knowledge of how customer contact is handled.
The back-office who must ensure service is delivered according to customer requirements. In this case, back-office staff must have a consistent view of the customer requests to ensure the right level of quality is achieved in delivering services

The Asidua Customer Contact Platform^TM (CCP) supports all these scenarios and many more by making it easier for council staff and customers to use existing Council Systems and Data to handle customer contact. In reality, the CCP allows the council to build a new suite of business applications that will support greater consistency and quality of end-to-end service delivery. These business applications will provide users with forms, workflows, reports and dashboards that are more appropriate to their needs

Behind this outer layer, the CCP will provide a layer of automation which is optimised to handle council business process and council data. Automation will ensure that business processes are completed as efficiently and effectively as possible, whilst data is handled, presented and managed in the same fashion, avoiding the need for costly human mistakes.

CCP Automation sits alongside existing council systems and the data they contain to leverage these existing assets as much as possible. Using this approach, CCP allows the council to innovate, and de-fragment its existing ICT architecture to provide better quality services more easily.

Further Information
Discover more about Asidua’s Customer Contact Platform^TM (CCP) solution

Home
> The CCP Solution

The CCP Solution

The Asidua Customer Contact Platform^TM (CCP) is a framework of vanilla components that can be customised to improve citizen contact. The Customer Contact Platform^TM (CCP) is a modular solution platform and consists of a number of key components including:

Portal(s)
An extensible “off the shelf” transactional portal for customer self service and internal employee collaboration.
Desktop
A unified desktop application used by council employees to manage user-centric access to information, and automation of key business processes.
CRM
If required, Asidua can provided a pre-configured Dynamics CRM setup for Local Government. This is designed for both standalone use, or more typically integrated into the various other components of CCP and existing council systems.
Mobile
A mobile solution that provides fulfilment staff access to job information and the ability to record progress through mobile devices even when offline. The mobile solution is integrated with the other CCP components and line of business systems to provide a joined up solution.
Dashboard
A mechanism for rapidly presenting customer and operational data in a context specific fashion from across enterprise that will assist users in the most efficient execution of business processes. Data presented by the Dashboard is re-purposed by other CCP components to provide users with a synchronised, multi-channel view.
Enterprise
Where greater levels of enterprise level integration is required between council systems, CCP provides a layer of pre-built components to facilitate true automation of end-to-end processes used to deliver council services.

To support rapid deployment and customisation in any customer environment, CCP is built on five existing Microsoft technology platforms.

Microsoft SharePoint – an enterprise class portal used as the basis for all CCP Portal components
Microsoft BizTalk Server – a BPM platform which provides the core of the CCP Enterprise component
Microsoft SQL Server – a market leading data management platform used by all CCP components
Microsoft Dynamics Server – an enterprise class CRM platform which provides the main elements of the CCP CRM component

Dynamics Server also offers the Customer Care Accelerator, which is used to provide automation of desktop operations, acting as the basis for the CCP Desktop component. Core Microsoft operating system components are used to support all CCP applications – specifically Microsoft Windows Server, Windows Mobile and various elements of the .NET platform. Microsoft Office document types and extensions are used throughout. For example, the majority of user forms are based on the use of InfoPath, with Microsoft Silverlight used to provide a rich user experience in many areas.

Many councils may wish to, or may already be exploiting the power of Service Oriented Architecture (SOA). Applications built using the CCP are effectively SOA applications (generally called “composite” applications). These are new applications which provide the capabilities offered to the council as distributed, generally web-based applications which use the power of SOA techniques to leverage the power of existing council systems and data.

Asidua is a recognised expert in the delivery of SOA based applications, offering our ADI portfolio as a well established suite of tools, methodologies and frameworks to build enterprise class SOA applications. CCP is aligned with the existing Asidua ADI portfolio, and will leverage this to build council specific SOA applications using CCP components.

Further Information
Discover more about how you can Innovate Further with Capabilities

Home
> Innovating Further with Capabilities

Innovating Further with Capabilities

At its core, the Asidua Customer Contact Platform^TM (CCP) provides a council with a new capability to better manage customer contact. This allows a council to better handle customer contact across a range of contact channels

Customer driven channels: WWW, SMS, IM etc.
Agent driven channels: Voice, white-mail, walk-in

CCP offers customers the ability to interact with the council using a well-defined, customer oriented approach, based on four key actions for all customer contact, which all allow the council to innovate in how it uses existing systems and data to deliver services;

Find It: allows customers to easily find what they want terminology they are familiar with (e.g. using key words etc.) rather than by service name or council department
Report It: allows customers to easily report issues using data they can provide (e.g. map location, address, NI number )
Apply for It: Provides a mechanism for customers to easily request service using instant, and personalised mechanisms (e.g. WWW forms, SMS text)
Pay for It: Allows customers to easily pay for services using mechanisms that suit them (e.g. credit card, direct debit etc.) rather than needing to make visits to council offices

Channel Management
The Channel Management Capability offered by CCP can be readily extended to offer a new operating model which is more focused on wider business improvement. CCP offers customers the ability to interact with the council using a well-defined, customer oriented approach, based on four key actions for all customer contact:

The CCP offers a range of core capabilities that can be used allow the council to more easily:
- Measure performance of what they do
- Tracking activities undertaken to deliver service
- Producing reports based on CCP tracking and/or other corporate records
- Supporting analysis of corporate performance data to look for issues and trends
- Monitoring key performance indicators and notifying the council when thresholds associated with these are breached
Manage the processes they execute to deliver service – increasing efficient and effectiveness
- Structuring the work of council employees and customers using workflow
- Integrating with council or external systems and data sources to ensure uninterrupted flow of business processes
- Using BPM techniques to support full automation and continuous improvement of business processes
Manage the information used to support service delivery, both directly and indirectly
- Synchronising data between key council systems
- Managing the quality of council data
- Validating any changes to council data

The capabilities offered to a council will provide a layer which allows a greater level of innovation in the management of citizen contact. Specifically, two types of systems and data are typically present within a council:

LOB systems which are already used to provide council service delivery
Support systems which are already used to support customer contact

Integrate with CCP
CCP will integrate with LOB systems, using CCP to build a more valuable set of capabilities based on this investment. CCP also has the ability to inter-work with enterprise systems either in-parallel, or directly. For example existing payments systems can be re-purposed via CCP based channels. CCP incorporates a wide range of “off-the-shelf” Local Government system integrations and is also designed to enable rapid integration with other systems within a specific Local Authorities domain. Local authority systems that CCP supports includes:

iWorld (Northgate)
Academy (Capita)
Mayrise
Civica EDRMS
Framework-i
Icon (Civica)

These capabilities can be combined using an overall business improvement model to allow a council to further innovate in how it uses existing systems and data to deliver services.

Leverage Power of Existing Systems & Data
Many councils may wish to, or may already be exploiting the power of Service Oriented Architecture (SOA). Applications built using the CCP are effectively SOA applications (generally called “composite” applications).

These are new applications which provide the capabilities offered to the council as distributed, generally web-based applications which use the power of SOA techniques to leverage the power of existing council systems and data.

Asidua is a recognised expert in the delivery of SOA based applications, offering our ADI portfolio as a well established suite of tools, methodologies and frameworks to build enterprise class SOA applications. CCP is aligned with the existing Asidua ADI portfolio, and will leverage this to build council specific SOA applications using CCP components

Further Information
Discover more by reading about recent case studies which demonstrate CCP in Action for Local Authorities.

Home
> CCP Portal

CCP Portal

For those who experience any problems playing this video presentation stream please contact us.

Home
> Case Studies

Case Studies

Home
> Local Authorities

Local Authorities

In the modern economy, the ability for any organisation to provide effective customer service is key. Irrespective of the services involved, providing the customer with the best possible experience, at the lowest cost are the primary forces that drive most organisations. Add to this the need to be compliant with government, or the wider economy, and the pressures on delivering service are considerable.

The secret to success is in managing customer contact to make it easier for all concerned. That means making it easier not only for the customer, but also for those who deliver service to the customer in both front and back office, and to those who manage service delivery itself allowing them to optimise and orient services to suit the needs of the customer.

Built on our years of experience, Asidua has developed the Customer Contact Platform^TM (CCP) to help make customer contact easier by enabling Local Authorities to;

Lower operating costs
Increased customer satisfaction
Front & back office systems integration
End-to-end process management
Compliance with legislation & best practise
Management channel shift & take-up
Rich management information

Discover more about Asidua’s Customer Contact Platform^TM (CCP) and how it can help improve your productivity by downloading the CCP overview brochure or by using the links below;

Home
> Application & Data Integration

Application & Data Integration

For medium-to-large enterprises, this benefit is amplified considerably due to the overhead in trying to manage many point-to-point integration links.

Adopting a systematic integration strategy allows an organisation to radically re-arrange its enterprise ICT, leading to higher levels of automation and greater levels of flexibility. Asidua has devised Application & Data Integration (ADI) to enable its clients to embrace such a strategy.

Navigate to the appropriate learning zone below to acquire the knowledge you need to power your analysis, or contact us directly:

Home
> Wireline

Wireline

Home
> View All Case Studies

View All Case Studies

Home
> Wireless

Wireless

Home
> Product Line

Product Line

Home
> General

General

Home
> ATM & DSL

ATM & DSL

Home
> E1, ISDN & POTS

E1, ISDN & POTS

Home
> Technology

Technology

Home
> Ethernet

Ethernet

Home
> Case Studies

Case Studies

WES Case Studies Since 2002 Asidua have successfully completed many projects for worldwide Tier 1 & Tier 2 clients utilising our unique WES (WinPath^TM Expert Services) capabilities.

To help highlight this, we have published a large number of recent case studies for your viewing.

For your ease of reference, the case studies have been split into Technologies and Product Lines. To view the WES case studies of your choice, use the left hand menu or the links bleow;

Technology

Product Line

View All Case Studies
You can also view all the WES case studies by clicking the “view all case study button” on the left hand menu or the link provided.

Home
> Published Customers

Published Customers

Asidua has worked with a wide range of equipment suppliers including Tier 1s & 2s from across the globe including;

WES Customers

WES Customer Testimonials
Client satisfaction with WES (WinPath^TM Expert Services) is testament to the level of repeat business which Asidua has enjoyed throughout the years. To help highlight our high level of customer satisfaction, please take a moment to review some of our recent customer testimonials;

Fujitsu Telecomunications Europe Limited
“As Fujitsu’s broadband portfolio continues to expand, we need to attract complementary world-class design expertise to augment our in-house design teams. Asidua involvement has enabled us to be early to market with next generation products.”
Andy Stevenson, CEO

Xalyo Systems
”The Asidua team was a pleasure to work with. They did an excellent job, under very tight time pressure. The resulting Wintegra microcode enhancement was very well received by our end customer. The entire process was extremely well managed and communicated.”
Andre Wisel, President

Home
> WinXtends

WinXtends

Asidua WinXtends are an off-the-shelf solution for deployment in the wire speed processing engine (DPS) within the WinPath^TM architecture. These enhance the standard DPS functionality to help customers maximise the benefits of their WinPath designs in a cost-effective manner.

WinXtend example solutions include:

1. High performance MTP2 stack for use within SS7 solutions

comprehensive MTP2 feature list including statistics
user-configurable with support for ITU-T and national variants (e.g. Japanese)
supports high density signaling links up to STM-1 capacity

2. Packet-based policer to complement the standard bit-rate policer

particularly applicable in environments where traffic of variable frame lengths (large and small frame sizes) is being policed

3. Policer Chaining framework

while policers can be chained together using native constructs within the WDDI, Asidua’s solution delivers a highly efficient implementation which is faster in execution and quicker & simpler to implement;
allows a combination of policers to be deployed for maximum protection of the host e.g. multiple levels of bit-rate policer, or a combination of both packet-based and bit-rate policers

4. DMA transfer capability

provides Direct Memory Access (PCI Bridge) and removes the need for a hardware based implementation thereby reducing the Bill of Materials cost

For further information on these solutions or to discuss requirements for other solutions contact winpath@asidua.com

Home
> WinStacks

WinStacks

Asidua WinStacks Asidua’s WinStacks for Link Aggregation (LAG) and Ethernet Operations, Administration & Maintenance (EOAM) are applicable to any solution involving Ethernet interfaces across domains including Wireless/WiMAX, Aggregation & Transport, DSL/PON and dedicated Carrier Ethernet deployments.

Asidua’s WinStacks are designed to assist vendors in achieving the MEF-defined goals for Ethernet based solutions including Standardised services, Scalability, Reliability and Quality of Service.

LAG is designed to overcome two problems that are common in Ethernet based deployments – bandwidth limitation and link redundancy – by allowing the grouping of multiple Ethernet links into an aggregation group.

Meanwhile, EOAM is a suite of protocols for monitoring and troubleshooting of Ethernet networks and WANs. The standard mechanisms for performance measurement and fault detection provided by EOAM are a key requirement for deployment of Carrier-class Ethernet. Click here to view the WinStacks overview diagram

A total of four standards-compliant stacks are available from Asidua as follows:

Link Aggregation [IEEE 802.1 AX]
EOAM - Connectivity Fault Management - CFM [IEEE 802.1ag]
EOAM - Performance Monitoring - PM [ITU-T Y.1731]
Link OAM [IEEE 802.3ah]

Key Benefits of Control Stacks

1. Build on the capabilities of the WinPath DPS to present a fully functional, integrated solution
2. Highly competitive pricing
3. Enable faster time to market
4. Easy to use & integrate via a three step process supported by comprehensive documentation and an example/reference application

Prepare the Build environment
Integrate the Stack to the specific WDDI model
Initialise & Configure the Stack for the target usage

5. Standards compliant
6. Permissive licence arrangements with source code included in the deliverables

Further Information
Detailed product briefs for the LAG and EOAM stacks can be viewed using the links below:

Additional information can also be obtained by contacting winpath@asidua.com

Home
> WES Products

WES Products

Asidua’s WES (WinPath^TM Expert Services) also offers a range of off-the-shelf products specifically designed for the WinPath^TM processor family, each at a highly competitive price, these are;

WinStacks
Asidua’s WinStacks for Link Aggregation (LAG) and Ethernet Operations, Administration & Maintenance (EOAM) are applicable to any solution involving Ethernet interfaces across domains including Wireless/WiMAX, Aggregation & Transport, DSL/PON and dedicated Carrier Ethernet deployments.

WinStacks product examples;

Link Aggregation Carrier Ethernet Stack - [IEEE 802.1 AX]
Ethernet OAM Carrier Ethernet Stacks - CFM [IEEE 802.1ag], PM [ITU-T Y.1731] & Link OAM [IEEE 802.3ah]

To read more about Asidua WinStacks click here

WinXtends
Asidua WinXtends are an off-the-shelf solution for deployment in the wire speed processing engine (DPS) within the WinPath architecture. These enhance the standard DPS functionality to help customers maximise the benefits of their WinPath designs in a cost-effective manner.

WinXtends product examples;

High performance (wire speed) MTP2 stack for use within SS7 solutions
Packet-based policer to complement the standard bit-rate policer
Policer Chaining framework – a highly-efficient, hierarchical deployment option facilitating advanced policing rules
DMA transfer – providing Direct Memory Access (PCI Bridge) and removing the need for a hardware based implementation thereby reducing the Bill of Materials cost

To read more about Asidua WinXtends click here

Home
> The Asidua - Wintegra Relationship

The Asidua - Wintegra Relationship

Asidua & Wintegra Relationship With the successful deployment at the 2002 Broadband World Forum of a Tier 1 demo of an Integrated Voice & Data linecard based on the WinPath 1 processor, Asidua’s relationship with Wintegra has strengthened over time with an ever increasing work pipeline.

One of the key milestones in the relationship was a move from Application & WDDI layer developments into the DPS itself enabling Asidua to offer the unique end-to-end Service Offering encompassing DPS, WDDI and Application layers – the complete solution customers require.

More recently representatives from Asidua’s management team participated in the Wintegra Worldwide Sales conference in Austin Texas, where Eddie Millsopp, Head of WES (WinPath^TM Expert Services) at Asidua commented: “At the sales conference we were able to market our Wintegra WDDI and DPS offerings to a global audience. Asidua is in a unique position - our experience, understanding and capabilities, from the customer application right down to the microcode, allows our clients to truly unlock the potential of the Wintegra processor”

Since the conference the Asidua – Wintegra partnership has extended further with both companies embarking on a project to develop a number of standards compliant protocol stacks to further extend the capabilities of the Wintegra NP.

With the extension of the Asidua & Wintegra partnership, Robert O’Dell, EVP Marketing and Sales, Wintegra said, “Carrier Ethernet Access and Aggregation equipment is increasingly being deployed by our customers around the world, driving the demand for MEF compliant Carrier Ethernet solutions and services” “Asidua’s Standards Compliant Carrier Ethernet Control Stacks, already ported to WinPath^TM processors, help our customers meet their aggressive schedules and allow them to focus their efforts on value-added and differentiated features.”

Home
> Why WES?

Why WES?

Why WES Asidua teams have been working on WinPath^TM projects for almost 10 years which has resulted in Asidua and Wintegra enjoying an ever-closer working relationship.

Today, Asidua works with clients who have adopted or are about to adopt one of the WinPath^TM network processors as part of their product development and who are therefore familiar with the powerful combination of Silicon & Software (including DPS, WDDI & Frameworks) which makes up the package from Wintegra.

Asidua’s services are typically best suited to clients who are taking the Wintegra Software & Silicon package and want to:

achieve the earliest possible time to market and/or
differentiate their product from their competitors

Some of the challenges which may be encountered during a typical product development include:

how to integrate existing Intellectual Property into the solution - one example here could be re-using scheduler algorithms for LTE
overcoming the learning curve associated with new technologies while addressing time to market pressures which dictate that the product is right first time without the luxury of a trial run. Further those clients seeking to get maximum benefit from their choice of silicon must master all aspects of what is generally a necessarily complex domain
bridging the traditional gap between hardware and software disciplines which can lead to inefficiencies during critical phases of any embedded project such as during board bring-up or in troubleshooting problems
delivering the required performance to meet customer expectations

While clients can overcome these challenges themselves, availing of assistance from Wintegra as required, engaging with Asidua and using components such as the Carrier Ethernet Stacks and/or WES (WinPath^TM Expert Services) offerings is a proven means of achieving time to market and product differentiation goals.

Home
> What is WES?

What is WES?

What is WES Asidua’s WES (WinPath^TM Expert Services) helps clients achieve their goals of Time to Market, Right First Time and Product Differentiation by delivering solutions across domains including Systems Engineering, Software Services and Board Bring-up

Asidua is unique in providing a ‘Top to Bottom’ offering, endorsed by Wintegra, relating to WinPath^TMSoftware Services. This means that any new features or customisations can be implemented at the most appropriate layer of the software model, whether that is within:

the wire speed processing engine (DataPath Software or DPS) – in which Asidua is licensed to make changes so the client does not require a license
the WinPath Device Driver Interface (WDDI)
the Customer Applications layer - either developing new software or customising an existing application

Asidua’s Service Offering is not only limited to Software Services but also extends to:

Systems Engineering & Consultancy
Hardware “Bridge” & Board Bring-up

Here, the Hardware ↔ Software Bridge service spans the traditional divide between Software & Hardware teams. Experience has shown this is key to the efficient execution of activities such as Hardware Integration, Board Bring-up, Performance Engineering and Troubleshooting.

WES Products
Asidua also offers a range of off-the-shelf products (WinStacks & WinXtends) specifically designed for the WinPath processor family, each at a highly competitive price.

WinStacks

Standards-compliant Carrier Ethernet Stacks for Link Aggregation
Standards-compliant Ethernet OAM WinStacks - CFM, PM & Link OAM

WinXtends

High performance (wire speed) MTP2 stack for use within SS7 solutions
Packet-based policer to complement the standard bit-rate policer
Policer Chaining framework – a highly-efficient, hierarchical deployment option facilitating advanced policing rules
DMA transfer – providing Direct Memory Access (PCI Bridge) and removing the need for a hardware based implementation thereby reducing the Bill of Materials cost

To find out more about WES Products click here.

Home
> WinPath Expert Services

WinPath Expert Services

Asidua is endorsed by Wintegra as the preferred supplier for providing a complete portfolio of services focused on the WinPath^TM product family. From their headquarters in Belfast, Northern Ireland, Asidua teams have successfully delivered solutions for a wide range of equipment suppliers including Tier 1s & 2s from across the globe.

Asidua’s WES (WinPath^TM Expert Services) helps clients achieve their goals of Time to Market, Right First Time and Product Differentiation by delivering solutions, based on Wintegra WinPath^TM, across lifecycle phases including Systems Engineering, Software Services and Board Bring-up

Asidua also offers a range of off-the-shelf products (WinStacks & WinXtends) specifically designed for the WinPath processor family, each at a highly competitive price.

To read more about WES and Asidua’s WinStacks & WinXtends click the links below.

Home
> Capabilities

Capabilities

The Asidua Device Services division provides a unique, world-class capability in Embedded Telecoms Integration (ETI). Our ETI service offering comprises four key differentiators:

1. Handling Complexity
Asidua provide consultants experienced in complex device architectures utilising millions of lines of code and brand new third-party components.

2. Hardware/Software Mix
A good solution – and ultimately a good embedded product – is one which has been designed with an end-to-end view. By necessity, in the device world, this involves being mindful of the hardware (silicon) and software (code) to be used, and ultimately the integration of the two. Asidua’s ability to review hardware schematics and plans, and advise our clients – early in the cycle – of potential features or issues in the hardware and software, saves valuable time and prevents costly mistakes. In addition, Asidua’s ability to utilise Model-Driven Architectures (MDA) allows for hardware and software design to take place in parallel.

3. Cost Reduction
Asidua’s end-to-end approach to Embedded Telecoms Integration (ETI) generates real cost savings for customers. Our cradle-to-grave involvement means that early engagements can be carried out with future developments and the complete product life-cycle in mind. This approach provides for a much higher degree of code re-use and allows the Model Driven Architecture to encompass all the wrappers and interfaces that will ultimately be needed.

4. Support
Asidua’s Device Services staff have evolved a support model to assist our clients in smoothing out the New Product Introduction (NPI) process. This involves providing on-site support with extremely rapid escalations as products move from development into production and deployment. Post-deployment, support can be scaled back to subsequent levels to meet the criteria laid down by our clients.

Wintegra WinPath Capabilities
Asidua has extensive experience of working with Wintegra WinPath devices, the DPS and are fully licensed by Wintegra to provide this service. Asidua have delivered solutions across all levels of the Wintegra Software Architecture including:

Control plane services within the Customer Application layer
Tailoring of the WinPath Device Driver Interface (WDDI)
Data Path Software (DPS) itself

ETI Software Integration Lifecycle

Home
> Platforms

Platforms

An ADI platform will be deployed to form the information broker at the core of your enterprise architecture. ADI platforms provide the communications infrastructure to allow your existing enterprise applications to exchange data and hence form end-to-end processes.

Asidua offers solutions that will be built using middleware platforms from one of our technology partners. As a result, ADI solutions:

can be either application focused (EAI) - or information focused (EII) - or both
are based on open standards, such as XML and web services
are designed to leverage the strengths offered by asynchronous messaging

Asidua has considerable experience across a range of middleware platforms, and will provide a total solution package based on a platform best suited to the client’s needs. In addition to core messaging platforms, Asidua recognises that ADI solutions are often about providing additional capabilities not present in existing enterprise applications. To this end our solutions also offer portal and data management technology to allow the rapid deployment of application extensions or composite applications built to leverage an SOA.

Platform Systems
Currently, Asidua offers a full suite of such technologies from the both Microsoft and BEA Systems. To find out more on each platform click the appropriate logo.

Home
> Methodology

Methodology

ADI Methodology The Asidua methodology is based on a dual approach of providing skills for both consultancy and realisation of an ADI solution.

Click here to view a diagrammatical view of our ADI methodology.

Consultancy is a phase that allows us to engage both in advance - or in parallel with - solution delivery and:

Analyse a clients architecture, business processes and enterprise systems to assess needs and understand strategic business goals
Model the processes and architecture that exist in a client organisation and propose a future state for both based on increased automation
Build and potentially maintain an ADI Roadmap which demonstrates how a clients enterprise can follow a route to meeting key business goals through the deployment of an ADI solution

Realisation is the phase that will deliver automated and seamless end-to-end processes that work. This is an iterative delivery model based on four key services:

Model a solution in conjunction with customer stakeholders, using open standards to define a library of processes and services to be delivered in the context of existing ICT strategy
Build the solution which will automate processes by customising a preferred vendor ADI platform using Asidua pre- canned pattern libraries and associated techniques
Validate the solution from a number of perspectives, placing a high emphasis on the use of test automation to guarantee rapid detection of faults
Operate the solution, with a focus on detection and rectification of business process level errors either as a managed service or in conjunction with existing customer teams

Home
> Tools

Tools

Each phase of the ADI methodology is underpinned by corresponding tools, techniques and platforms from the Asidua portfolio.

Consultancy - In our experience Asidua’s clients all have the common need to leverage their ICT architecture to support changes in end-to-end business processes. But knowing how best to achieve this across multiple platforms is a cause for concern for clients. Asidua is able to help define the problem space as an evolutionary roadmap for the ICT architecture. This is presented via our ADI PLANNER tool, outlining any areas where the architecture requires enhancement, often by the realisation of an ADI solution.

Model - In deciding to evolve an ICT architecture through the use of ADI, any organisation has effectively agreed to a level of change which can impact the majority of its applications and users. If such an undertaking is not managed effectively, the impact can be catastrophic. Asidua will utilise a range of tools and techniques brought together within our suite of ADI DESIGNER tools. These ensure that the requirements and impacts of an ADI solution, are well understood, and documented, ensuring that organisational integrity is maintained.

Validate - Verification is the area of solution delivery that is often at greatest risk when the pressure is on to meet business goals. We have focused our efforts to build a suite of automated test tools that allow near-100% test of ADI solutions before deployment. This minimises the amount of testing that must be done in-situ, allowing us to test the solution in isolation using our ADI TESTER to simulate the behaviour of a client’s enterprise systems.

Operate - Once a solution is built and deployed many integration vendors consider their job finished. Asidua recognises that the majority of pain in achieving ROI from an ADI project is making it work in a real-world environment: solutions are not perfect - they will break. The key is to be able to fix any problems as efficiently as possible. To this end Asidua provides a range of tools and techniques optimised to meet this need in the form of the ADI CONSOLE.

Build - To many of our competitors, building an integration solution is about writing bespoke code to handle data transformation and routing. Within Asidua, our deep understanding of a typical ADI problem has allowed us to evolve an approach based on the use of well-defined integration patterns. These will be chosen from our dedicated ADI PATTERN LIBRARY.

Home
> Application & Data Integration

Application & Data Integration

At Asidua we believe that seamless end-to-end processes can only be achieved through integration of systems, the applications they host and the data they contain. While modern enterprise applications offer ever-increasing integration capabilities, the effective use of these capabilities presents a major challenge to many organisations. For medium-to-large enterprises, this benefit is amplified considerably due to the overhead in trying to manage many point-to-point integration links.

Navigate to the appropriate learning zone below to acquire the knowledge you need to power your analysis, or contact us directly:

Home
> WES

WES

The Asidua Device Services division provides a unique, world-class capability in Embedded Telecoms Integration (ETI). Our specialised division deals with complex systems, where complexity is defined by a number of metrics: scale, time-to-market, and experience.

scale: many of the systems Asidua deals with exceed 2 million lines of embedded code
time-to-market: since many product suppliers view speed-to-market as vital, this results in Asidua assisting our clients in integrating new, bleeding-edge devices into their solutions. With this comes the need to be able to work with third-party components which are “pre generally available” versions; this leads to Asidua working closely with those vendors so that a common understanding of limitations of “beta release” software is gained in order for patch releases to be turned around
experience: as the name ETI suggests, more often than not, Asidua is heavily involved in the integration of many third-party devices from disparate suppliers. Often our teams are integrating components that have never been combined in one product before

Home
> Partners

Partners

Asidua is committed to creating a partner network delivering solutions into a wide range of vertical markets. Our business partners’ profiles range from those with whom we partner to sell, and those who provide technology and platforms we use. Below you can view some of our Technology & Teaming Partners that Asidua work with in the Telecoms Sector.

Home
> Technology Partners

Technology Partners

Asidua is committed to creating a partner network delivering solutions into a wide range of vertical markets. Our business partners’ profiles range from those with whom we partner to sell, and those who provide technology and platforms we use. Below you can view some of our Technology Partners that Asidua work with in the Telecoms Sector.

Home
> Teaming Partners

Teaming Partners

Asidua is committed to creating a partner network delivering solutions into a wide range of vertical markets. Our business partners’ profiles range from those with whom we partner to sell, and those who provide technology and platforms we use. Below you can view some of our Teaming Partners that Asidua work with in the Telecoms Sector.

Home
> Leverage ADI Today

Leverage ADI Today

Leverage ADI Today As an IT director or CIO, you may have a particular strategy in mind for your enterprise. Given the demands of today’s global markets perhaps you are considering an approach which embraces change - an approach such as:

building an Service Oriented Architecture
undertaking Business Process Management
building Composite Applications

Asidua has considerable experience in using an ADI solution to help you in these areas.

Service Oriented Architecture
Asidua recognises that SOA is an approach to building an architecture which combines reusable business services with decoupled business processes. Business services are units of IT resource, generally hosted on systems that do useful work on enterprise data (such as performing a credit check or submitting an order for delivery). It is the co-ordination of these services by end-to-end processes that generally allows an enterprise to deliver value to it’s customers. We feel strongly that SOA is not technology, but rather a way of utilising technology to better map services to business needs and hopefully more highly utilise IT assets. SOA simply allows a “pick-and-mix” concept where a line-of business processes to leverage the best of whatever the rest of the business can offer.

To make SOA work, there are several key architectural concepts that must be employed:

key processes must be oriented towards people - generally a customer or user
the way of accessing processes should be via a set of “front-ends”, each focusing on how a customer of user wants to access a process
processes and “front-ends” should be de-coupled from the services which are invoked to do the useful work

Decoupling the key elements in this fashion leads to a much higher level of flexibility allowing new processes, services and front-ends to be employed as required. (view Asidua’s SOA model). SOA is about end-to-end processes, across a de-coupled architecture. So ADI must be pervasive across the architecture, accessible yet invisible to all.

Business Process Management
Within Asidua we consider Business Process Management (BPM) as one of the key goals for deploying any ADI based SOA solution. BPM is a specialism that relies on a combination of domain experience, ICT and the techniques and tools to design, enact, control, and analyse operational business processes involving humans, organisations, applications, documents and other sources of information. BPM focuses heavily on applying continuous evolution to business processes, combining management methods with information technology so that managers can analyse and change processes in response to data, rather than just a hunch. Asidua specialises in offering ADI solutions that clearly separate automated business process from the services being invoked on business applications. This in turn makes this analysis and change of business processes more readily achievable.

Composite Applications
Composite applications are the next stage in evolution for an organisation that has adopted the strategy of SOA deployment. A composite application is an application built by combining services from enterprise applications and other enterprise-ready sources (e.g., commercial web services). Through the use of a composite application, our clients are able to leverage individual services, selected functions from within other applications, or entire systems whose outputs have been packaged, generally as web services (often legacy systems).

Home
> Case Studies

Case Studies

Home
> ADI Portfolio

ADI Portfolio

ADI Portfolio Leveraging its many years of experience in the field of ADI, Asidua has brought together a range of industry standards and in-house techniques into a single portfolio for the effective delivery of an ADI solution. This portfolio is built from three building block (view how the 3 ADI building blocks link together);

1. Methodology
A proven methodology based heavily on solution modeling, which allows us to engage with a client at any point, and carry a need through to a fully realised solution.

The ADI Concept

The ADI Concept ADI is about leveraging the services of enterprise applications, joining them to build seamless (and automated) end-to-end processes. All enterprises have such processes. Some are well-documented, some already exist in enterprise systems, some may even exist as workflow. However most generally exist as islands, tied to existing people, products and departments, and the systems that support these. In order to make these processes truly end-to-end across an organisation, there is need to integrate these applications and the data they hold. Click here to view how business processes can be integrated with ADI

ADI is about making end-to-end processes work, especially where scale and complexity is an issue. For enterprises with a greater number of enterprise systems and business processes, the use of point- to- point paradigms rapidly becomes a near impossible scenario to manage. ADI introduces an approach which is tailored to scale from simple to large and complex scenarios.

ADI is about using vendor messaging platforms. One of the main elements of ADI is to deploy a message broker to provide a central information bus used by all applications. Such platforms are typically available from middleware vendors. Unfortunately, none of these platforms work out-of- the-box, and must be extensively customised to support the business processes required.

ADI is about making integration work on real enterprise scenarios. At Asidua we are well recognised experts in vendor platform customisation. Over many years of delivering such solutions for our clients, we have come to understand the major obstacles that will be encountered and how best to overcome these. Typically, we recommend the following questions be addressed when building any solution:

Is the process in question optimised for automation?
Can the automated solution be effectively managed - especially if it fails?
Can the automated process be tested fully?
Is the resultant solution flexible - can it be readily extended

Only by answering these questions correctly, do we feel that an integration solution is really truly effective. To do this, we offer our clients a portfolio of services known as Application and Data Integration (ADI).

ADI is a well-defined layer of capability that allows us to meet enterprise needs. ADI allows us to insert a layer of capability between the desired business processes of a client, and the capabilities of a vendor platform supplied by one of our technology partners. We call this layer the ADI Data Flow layer. The ADI Data Flow layer is built using our own methodologies and tools, and guarantees delivery of end-to-end processes that work.

ADI is about having a well defined portfolio of tools and methodologies to deliver the ADI capability. Fundamentally, ADI is based on four key concepts:

Architect for change: by employing an ADI Data Flow layer [see diagram] we can decompose and model a clients end-to-end business processes using decoupled and reusable patterns chosen from a pre-existing ADI Pattern Library (view our ADI tools); the use of such inter-changeable patterns facilitates change at any future point.
Optimise for automation: each of these ADI patterns models an operation commonly undertaken during an automated business process and is itself realised by a pre-canned, vendor-specific, executable orchestration written in a platform-oriented language such as BPEL, JPD or XLANG.
Automate test: having an end-to-end ADI Data Flow Layer [see diagram] allows us to complete an standalone test of an ADI solution, using our own dedicated test engines to simulate enterprise applications; this can be highly automated, considerably reducing the level of downstream testing required once the solution is deployed.
“Build in” management: by adding audit and tracking capabilities to a vendor platform we are able to provide a view of active business processes in the context of the ADI Flow Layer. This view can be interpreted by our ADI Console (view our ADI tools) which allows a client to monitor and control automated business processes in terms of their own process definitions, rather than from the perspective of the vendor platform.

Home
> Innovate With ADI

Innovate With ADI

Innovate with ADI In our experience, many enterprises in today’s global economy are striving to reach similar goals. These goals generally fall into one of the following categories;

lowering costs
being more customer centric
adding new capabilities to your portfolio
achieving compliance with government or industry standards
future proofing your IT investment

Click here to view a diagrammatical view of these categories

In order to reach these goals an enterprise will typically look to leverage its resources, and those of its suppliers and partners as effectively as possible. These resources are typically:

processes which produce products or deliver services
ICT systems which support these processes
people who use systems to carry out the processes
data about customers, products and resources which is manipulated during the execution of processes

It is processes that organisations look to as the primary catalyst for change to support these goals.

Driving Innovators
By applying constant innovation an enterprise can evolve and change its processes, to meet the demands of its customers. Such innovators come in many forms, but typical examples include:

allowing customers to undertake a greater level of self-service
facilitating greater levels of collaboration between your people, and between your people and your customers
aggregating information from across your enterprise to achieve greater insight and value
extending your processes beyond enterprise boundaries to encompass partners and suppliers

There is no doubt about the need for such innovators to support change. But how do you support this change without radical upheaval of existing systems, and data? Unfortunately, like many of our clients, you are probably finding that your existing systems, whilst effective, act as a series of silos, unable to cope with the demands of supporting more seamless end-to-end processes, which increasingly demand higher levels of “zero-touch” and hence automation.

Embracing Change
At Asidua we believe that seamless and automated processes can only be achieved through integration of systems, the applications they host and the data they contain. While modern enterprise applications are themselves offering ever increasing integration capabilities, the effective use of these capabilities is a considerable challenge to many organisations. Where enterprises are medium-to-large this benefit is amplified considerably, due to the overhead that can be generated in trying to manage many point-to-point integration links. Conversely, embracing a wider integration strategy allows an organisation to radically re-arrange its enterprise ICT, leading to higher levels of automation and greater levels of flexibility. Asidua has devised ADI to enable its clients to embrace such a strategy.

Home
> Technology Partners

Technology Partners

Asidua is committed to creating a partner network delivering solutions into a wide range of vertical markets. Our business partners’ profiles range from those with whom we partner to sell, and those who provide technology and platforms we use. Below you can view some of our Technology Partners that Asidua work with in the Telecoms Sector.

Home
> Network Processor

Network Processor

The points below illustrate the type and depth of expertise that Asidua Device Services division has gained by working with the Wintegra® WinPath™ network processor product family.

Initial Board Bring-Up
Asidua engineers the linecard board to the point where it can be passed to application developers. This includes the configuration of:

memory/flash
network interfaces
OS configuration and integration
integration of Board Support Package (BSP)
configuration and integration of any supporting hardware, such as PHYs, FPGAs/CPLDs and DSPs

Configuration of Data and Control Plane for DSLAM services

Voice: For example - Asidua worked closely with Wintegra engineers to develop a proprietary communication bus between Texas Instruments’ voice DSP and the Winpath, enabling a high performance interworking system for facilitating VoIP
Enterprise Ethernet: Asidua applied their network processor know-how to construct and deploy a Layer 2 ATM/Ethernet switching system to meet customer specifications
Data Stream: A key requirement of next generation telecommunications networks is the ability to support backhaul protocols other than ATM. Asidua implemented an interworking system within the DSLAM to provide both PPPoA and PPPoE support

Home
> Leverage ADI Today

Leverage ADI Today

building an Service Oriented Architecture
undertaking Business Process Management
building Composite Applications

Asidua has considerable experience in using an ADI solution to help you in these areas.

To make SOA work, there are several key architectural concepts that must be employed:

key processes must be oriented towards people - generally a customer or user
the way of accessing processes should be via a set of “front-ends”, each focusing on how a customer of user wants to access a process
processes and “front-ends” should be de-coupled from the services which are invoked to do the useful work

Home
> The ADI Concept

The ADI Concept

Is the process in question optimised for automation?
Can the automated solution be effectively managed - especially if it fails?
Can the automated process be tested fully?
Is the resultant solution flexible - can it be readily extended

ADI is about having a well defined portfolio of tools and methodologies to deliver the ADI capability. Fundamentally, ADI is based on four key concepts:

Architect for change: by employing an ADI Data Flow layer [see diagram] we can decompose and model a clients end-to-end business processes using decoupled and reusable patterns chosen from a pre-existing ADI Pattern Library (view our ADI tools); the use of such inter-changeable patterns facilitates change at any future point.
Optimise for automation: each of these ADI patterns models an operation commonly undertaken during an automated business process and is itself realised by a pre-canned, vendor-specific, executable orchestration written in a platform-oriented language such as BPEL, JPD or XLANG.
Automate test: having an end-to-end ADI Data Flow Layer [see diagram] allows us to complete an standalone test of an ADI solution, using our own dedicated test engines to simulate enterprise applications; this can be highly automated, considerably reducing the level of downstream testing required once the solution is deployed.
“Build in” management: by adding audit and tracking capabilities to a vendor platform we are able to provide a view of active business processes in the context of the ADI Flow Layer. This view can be interpreted by our ADI Console (view our ADI tools) which allows a client to monitor and control automated business processes in terms of their own process definitions, rather than from the perspective of the vendor platform.

Home
> Leverage ADI Today

Leverage ADI Today

building an Service Oriented Architecture
undertaking Business Process Management
building Composite Applications

Asidua has considerable experience in using an ADI solution to help you in these areas.

To make SOA work, there are several key architectural concepts that must be employed:

key processes must be oriented towards people - generally a customer or user
the way of accessing processes should be via a set of “front-ends”, each focusing on how a customer of user wants to access a process
processes and “front-ends” should be de-coupled from the services which are invoked to do the useful work

Home
> The ADI Concept

The ADI Concept

Is the process in question optimised for automation?
Can the automated solution be effectively managed - especially if it fails?
Can the automated process be tested fully?
Is the resultant solution flexible - can it be readily extended

ADI is about having a well defined portfolio of tools and methodologies to deliver the ADI capability. Fundamentally, ADI is based on four key concepts:

Architect for change: by employing an ADI Data Flow layer [see diagram] we can decompose and model a clients end-to-end business processes using decoupled and reusable patterns chosen from a pre-existing ADI Pattern Library (view our ADI tools); the use of such inter-changeable patterns facilitates change at any future point.
Optimise for automation: each of these ADI patterns models an operation commonly undertaken during an automated business process and is itself realised by a pre-canned, vendor-specific, executable orchestration written in a platform-oriented language such as BPEL, JPD or XLANG.
Automate test: having an end-to-end ADI Data Flow Layer [see diagram] allows us to complete an standalone test of an ADI solution, using our own dedicated test engines to simulate enterprise applications; this can be highly automated, considerably reducing the level of downstream testing required once the solution is deployed.
“Build in” management: by adding audit and tracking capabilities to a vendor platform we are able to provide a view of active business processes in the context of the ADI Flow Layer. This view can be interpreted by our ADI Console (view our ADI tools) which allows a client to monitor and control automated business processes in terms of their own process definitions, rather than from the perspective of the vendor platform.

Home
> Case Studies

Case Studies

Home
> Partners

Partners

Home
> Case Studies

Case Studies

Since 2002 Asidua have successfully completed many Application and Data Integration (ADI) projects for numerous clients. Below you can view project case studies from the corporate sector which highlight Asidua’s unique ADI capabilities.

Home
> Teaming Partners

Teaming Partners

Asidua is committed to creating a partner network delivering solutions into a wide range of vertical markets. Our business partners’ profiles range from those with whom we partner to sell, and those who provide technology and platforms we use. Below you can view some of our Teaming Partners that Asidua work with in the Enterprise Sector.

Home
> Technology Partners

Technology Partners

Asidua is committed to creating a partner network delivering solutions into a wide range of vertical markets. Our business partners’ profiles range from those with whom we partner to sell, and those who provide technology and platforms we use. Below you can view some of our Technology Partners that Asidua work with in the Enterprise Sector.

Home
> Partners

Partners

Home
> Platforms

Platforms

Asidua offers solutions that will be built using middleware platforms from one of our technology partners. As a result, ADI solutions:

can be either application focused (EAI) - or information focused (EII) - or both
are based on open standards, such as XML and web services
are designed to leverage the strengths offered by asynchronous messaging

Platform Systems
Currently, Asidua offers a full suite of such technologies from the both Microsoft and BEA Systems. To find out more on each platform click the appropriate logo.

Home
> Tools

Tools

Each phase of the ADI methodology is underpinned by corresponding tools, techniques and platforms from the Asidua portfolio.

Home
> Methodology

Methodology

ADI Methodology The Asidua methodology is based on a dual approach of providing skills for both consultancy and realisation of an ADI solution.

Click here to view a diagrammatical view of our ADI methodology.

Consultancy is a phase that allows us to engage both in advance - or in parallel with - solution delivery and:

Analyse a clients architecture, business processes and enterprise systems to assess needs and understand strategic business goals
Model the processes and architecture that exist in a client organisation and propose a future state for both based on increased automation
Build and potentially maintain an ADI Roadmap which demonstrates how a clients enterprise can follow a route to meeting key business goals through the deployment of an ADI solution

Realisation is the phase that will deliver automated and seamless end-to-end processes that work. This is an iterative delivery model based on four key services:

Model a solution in conjunction with customer stakeholders, using open standards to define a library of processes and services to be delivered in the context of existing ICT strategy
Build the solution which will automate processes by customising a preferred vendor ADI platform using Asidua pre- canned pattern libraries and associated techniques
Validate the solution from a number of perspectives, placing a high emphasis on the use of test automation to guarantee rapid detection of faults
Operate the solution, with a focus on detection and rectification of business process level errors either as a managed service or in conjunction with existing customer teams

Home
> ADI Portfolio

ADI Portfolio

1. Methodology
A proven methodology based heavily on solution modeling, which allows us to engage with a client at any point, and carry a need through to a fully realised solution.

Innovate With ADI

Innovate with ADI In our experience, many enterprises in today’s global economy are striving to reach similar goals. These goals generally fall into one of the following categories;

lowering costs
being more customer centric
adding new capabilities to your portfolio
achieving compliance with government or industry standards
future proofing your IT investment

Click here to view a diagrammatical view of these categories

In order to reach these goals an enterprise will typically look to leverage its resources, and those of its suppliers and partners as effectively as possible. These resources are typically:

processes which produce products or deliver services
ICT systems which support these processes
people who use systems to carry out the processes
data about customers, products and resources which is manipulated during the execution of processes

It is processes that organisations look to as the primary catalyst for change to support these goals.

allowing customers to undertake a greater level of self-service
facilitating greater levels of collaboration between your people, and between your people and your customers
aggregating information from across your enterprise to achieve greater insight and value
extending your processes beyond enterprise boundaries to encompass partners and suppliers

Home
> Case Studies

Case Studies

Home
> Technology Partners

Technology Partners

Asidua is committed to creating a partner network delivering solutions into a wide range of vertical markets. Our business partners’ profiles range from those with whom we partner to sell, and those who provide technology and platforms we use. Below you can view some of our Technology Partners that Asidua work with in the Public Sector.

Home
> Teaming Partners

Teaming Partners

Home
> Partners

Partners

Home
> Platforms

Platforms

Asidua offers solutions that will be built using middleware platforms from one of our technology partners. As a result, ADI solutions:

can be either application focused - or information focused - or both
are based on open standards, such as XML and web services
are designed to leverage the strengths offered by asynchronous messaging

Platform Systems
Currently, Asidua offers a full suite of such technologies from the both Microsoft and BEA Systems. To find out more on each platform please contact us.

Home
> Tools

Tools

Each phase of the ADI methodology is underpinned by corresponding tools, techniques and platforms from the Asidua portfolio.

Home
> Methodology

Methodology

ADI Methodology The Asidua methodology is based on a dual approach of providing skills for both consultancy and realisation of an ADI solution.

Click here to view our ADI methodology.

Consultancy is a phase that allows us to engage both in advance - or in parallel with - solution delivery and:

Analyse a clients architecture, business processes and enterprise systems to assess needs and understand strategic business goals
Model the processes and architecture that exist in a client organisation and propose a future state for both based on increased automation
Build and potentially maintain an ADI Roadmap which demonstrates how a clients enterprise can follow a route to meeting key business goals through the deployment of an ADI solution

Realisation is the phase that will deliver automated and seamless end-to-end processes that work. This is an iterative delivery model based on four key services:

Model a solution in conjunction with customer stakeholders, using open standards to define a library of processes and services to be delivered in the context of existing ICT strategy
Build the solution which will automate processes by customising a preferred vendor ADI platform using Asidua pre- canned pattern libraries and associated techniques
Validate the solution from a number of perspectives, placing a high emphasis on the use of test automation to guarantee rapid detection of faults
Operate the solution, with a focus on detection and rectification of business process level errors either as a managed service or in conjunction with existing customer teams

Home
> ADI Portfolio

ADI Portfolio

1. Methodology
A proven methodology based heavily on solution modeling, which allows us to engage with a client at any point, and carry a need through to a fully realised solution.

Telecoms

Since our inception, Asidua have deployed our unique Application & Data Integration (ADI) & specialised WinPath^TM Expert Services (WES) capabilities for numerous clients within the Telecom Sector. To find out more, please click your area of interest.

Home
> Client Services

Client Services

Asidua delivers world-class integration, software and consultancy services to government and corporate clients. To find out more, please select a sector below and find out how Asidua’s unique capabilities can assist YOUR business.

Home
> Enterprise

Enterprise

Navigate to the appropriate learning zone below to acquire the knowledge you need to power your analysis, or contact us directly:

Home
> Public Sector

Public Sector

Adopting a systematic integration strategy allows an organisation to radically re-arrange its enterprise ICT, leading to higher levels of automation and greater levels of flexibility. Asidua has devised Customer Contact Platform^TM (CCP) and Application & Data Integration (ADI) to enable its clients to embrace such a strategy.

Customer Contact Platform^TM(CCP) is a software platform built upon Microsoft technologies that Asidua has developed through many years of experience in delivering complex end to end integrated business focused solutions across the public and private sectors.

Application & Data Integration (ADI) allows customers to better leverage the services of enterprise applications, joining them to build seamless (and automated) end-to-end processes.

Discover more by by using the links below or contact us directly.

Home
> Innovate With ADI

Innovate With ADI

Innovate with ADI In our experience, many enterprises in today’s global economy are striving to reach similar goals. These goals generally fall into one of the following categories;

lowering costs
being more customer centric
adding new capabilities to your portfolio
achieving compliance with government or industry standards
future proofing your IT investment

Click here to view a diagrammatical view

In order to reach these goals an enterprise will typically look to leverage its resources, and those of its suppliers and partners as effectively as possible. These resources are typically:

processes which produce products or deliver services
ICT systems which support these processes
people who use systems to carry out the processes
data about customers, products and resources which is manipulated during the execution of processes

It is processes that organisations look to as the primary catalyst for change to support these goals.

allowing customers to undertake a greater level of self-service
facilitating greater levels of collaboration between your people, and between your people and your customers
aggregating information from across your enterprise to achieve greater insight and value
extending your processes beyond enterprise boundaries to encompass partners and suppliers