Asidua

Capture, Prioritise, Action

A modern police service requires that all information offered up during a contact with a member of the public is efficiently captured, effectively prioritised and that appropriate action is taken
 
Asidua’s Customer Contact Platform^TM for Policing allows call handlers and officers to;

• Capture
  CCP Policing provides a single screen through which to enter all information received relevant to either emergency or non-emergency calls.

• Prioritise
  CCP Policing includes a federated Search & Assist Portal, which is used on the fly to retrieve relevant historical and contemporaneous information from a wide range of sources (both internal – e.g. RMS/Case Management,  CRM, Gazetteer, and external – e.g. PNC, MIDAS, Holmes).  This information “builds” as the call progresses, allowing the call recipient to better prioritise the call.  This Search & Assist Portal can be used “standalone” as part of the investigations or proceedings management process.


• Action
  CCP Policing has a set of configurable action buttons, allowing the call recipient to quickly execute on a range of actions without any further input required – for instance, automatically creating an incident in the command & control system.

Further Information
Discover how CCP Policing can also help improve case investigation and management