Asidua

Customer Contact Platform

Customer Contact Platform^TM (CCP) is a software platform built upon Microsoft technologies that Asidua has developed through many years of experience in delivering complex end to end integrated business focused solutions across the public and private sectors.

Asidua has tailored the CCP platform to help make customer contact easier for both Local Authorities and Police Services.

Local Authorities
For local authorities the Asidua Customer Contact Platform^TM (CCP), makes it easier to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and in minimal time.  CCP achieves this through an end to end integrated business process led approach, providing features such as customer self-service, workflow driven contact centre desktop, efficient CRM, dynamic dashboards and reports, back office system integration and mobile fulfilment.

Discover how CCP is helping local authorities like the London Borough of Harrow, South Gloucestershire & Chorley, make customer contact easier.

Police Services
Events of the recent past have shown that without capturing information consistently, patterns of repeated harassment are often not recognised as crimes serious enough for immediate follow-up, and this can ultimately lead to tragic consequences.  To greatly improve the outcome, the modern police service requires that all information offered up during a contact with a member of the public is efficiently captured, effectively prioritised and that appropriate action is taken.  On the other hand, a modern police service is awash with information, held both internally in gazetteers, case management systems, intelligence systems, licensing systems and the like, and externally in national systems such as PNC, HOLMES II, MIDAS etc.

To make effective use of this information, call handlers and officers need to be able to efficiently retrieve it, explore it in a flexible manner and decide best on how to use it.  The Asidua Customer Contact Platform^TM for Police (CCP-P) is designed to meet the needs of the modern police service.