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Case Studies
Delivering Citizen Care
Client: Harrow Council
Local authorities are striving to broaden citizen access to council services and yet also deliver significant efficiency gains in the way they provide these services. Improvements are being driven by key council process transformation goals and also in support of central government initiatives such as NI14 and Tell Us Once. The London Borough of Harrow has been working in close partnership with Capita since 2005 to deliver Business Transformation. A key aspect of this partnership is being delivered through a programme entitled ‘Access Harrow’; focussed on transforming citizen contact by improving access to council services and adding greater levels of process automation across all channels including telephony, walk-in, paper and web. As experts in process automation and service oriented architectures Asidua were invited by Capita to identify and build a solution for Access Harrow.
In addition to the below Asidua case study, further reading on the London Borough of Harrow solution can be obtained from the Microsoft CSP Case Study.
Policing without Paper
Client: Police Service of Northern Ireland (PSNI)
The criminal justice process in Northern Ireland operates through co-operation between a number of ‘Criminal Justice Organisations’ (CJOs). The quality of service being delivered to victims, witnesses and other stakeholders was being compromised as a result of a predominantly paper based system being in operation. To redress these shortcomings a projects called the ‘Causeway Programme’ was launched to improve information sharing between the different CJOs. Asidua was approached by one of these CJOs – the Police Service of Northern Ireland (PSNI) to provide an integration broker to harmonise data interchange between it and the other CJOs.
Repurposing e-Government Services
Client: N.Ireland Department of Finance and Personnel
The Delivery and Innovation Division in the Department of Finance and Personnel provides a range of services to the Northern Ireland Civil Service. These include e-Government policy, strategic programmes, business consultancy and ICT shared services. DFP/DID have undertaken to trial a set of touch screen Kiosks in various parts of Northern Ireland with a view to a province wide rollout in the future. These Kiosks support Digital Inclusion (“Ensuring that everyone in Northern Ireland can benefit from the Internet.”). They provide access to government services (both informational and transactional, e.g. booking an MOT), free Wi-FI access, internet access and advertising. KDS Ltd put together a consortium to support the Kiosk pilot, with Asidua acting as the integration partner.
